What our customers say?
Happy new year to you thanks for your reply and I thank you again for your excellent service. Particularly when I speak to other motor-homers, and they tell me about the trouble they have had regarding after service, I do not hesitate to recommend Nick Whale Motorhomes as I have been more than happy with the service I have received.
I must commend you and your sales staff for the excellent way in which you conducted the sale of my McLouis motorhome to me recently. Everything went almost without a hitch and what small issues we had were resolved very quickly and professionally by you and your team.
Nothing was too much trouble and the deal you gave me both on p/x of my old motorhome and price and specification on the new one was second to none. The coffee wasn’t too bad either!
I would have no hesitation in recommending you to anyone, in fact I would actively urge potential customers to head in your direction asap for a great deal.
Here’s hoping you have a good and prosperous new year and once again, thank you for what you did.
I have been considering a "van" for the past five years. In that time I have visited numerous dealers and two motorhome shows including NEC. Although I have been tempted on many occasions, it has never been either the right van, or I wasn’t happy with the sales person, or the offer.
Last September I visited an Autosleeper dealer near Chester with a good reputation and almost signed on the line. Whilst mulling over the deal I found Nick Whale motorhomes online. I had narrowed my options to either Wildax or Autosleeper and Nick Whale motorhomes had both in stock with a massive range of both. The previous year I had visited Wildax too. I phoned the next morning and spoke to Paul and we arranged an appointment for the same day. It was an 80 mile drive, but I wanted to drive down and meet them to view all of the vans. I had also heard of a new model being released, the Symbol Plus. We were keen on either a Warwick Duo or Symbol Plus. The only problem was the Plus was not being released to view until the NEC show in October. However Paul made phone calls to the Autosleeper factory and eventually managed to get an appointment for us to view the Plus, this was before any dealers had seen it. I immediately left a deposit with Paul and left with no date as to when the vehicle would be available.
The vehicle became available for me in December, but having no use for it two weeks before Christmas, decided to delay delivery to the 2nd January, thereby getting the V5 with a date of registration being 2019.
On the day of collection Shaun spent three hours explaining and demonstrating every working part of the van. We had decided to stay close by for two nights to ensure there were no problems. We had a massive problem with the cooker releasing far too much gas and causing quite a potentially serious accident. The cooker had been turned on and the hob and grill during handover and at that time there was no problem. It appears that the regulator seriously failed coupled with a possible overfill of gas from the garage. This gas filling was done by Nick Whale motorhomes and not by me. It is assumed at this stage that the garage filling pump is faulty and therefore maybe overfilled the onboard tank. The inspection and repair of the van was carried out by Shaun and Autosleepers themselves. This now works perfectly. We have found one more problem with the drivers seat not swivelling correctly. The seat base comes into contact with part of the seat bed base cabinetry. This is now being investigated as a possible design fault. I now need to await the decision on what rectification is going to take place.
At all times the whole staff from Sales to Workshop, and admin has been fantastic. All phone calls are answered immediately from either the sales team or the workshop. The showroom for all vehicles is under cover. Secondhand vehicles and Wildax are in an outside viewing area. There is lots of tea and coffee and biscuits which you are greeted with on arrival and during a stress free exploration of all the vehicles. Paul will accompany you or allow you to browse on your own the choose is your own.
We had been to a number of Motorhome and Caravan Shows at the NEC since selling our A Classs Euro Mobil motorhome last year. We had toured in this motorhome to Europe especially to the South of France and Spain. Back home we did have trouble on occasions getting onto narrow lanes in Devon and Cornwall. Getting to costal sights could also be a problem with the width and height of the vehicle. There was also a realisation that age was catching up on us and a desire to step down from holding a C1 licence.
The WildAx Solaris XL is a very well devised van conversion that was narrower and kept the overall weight below 3.5 tonnes. It also enabled our married daughters to use it for family holidays with their children.
We have visited Nick Whale Motorhome Ltd to view their extensive stock of new and used vans. The outcome of these visits confirmed our wish to proceed with the purchase of the WildAX. The staff could not have been more helpful and especially the excellent advise and support we received from the workshops in fitting our extras to the van. The collection process could not have been handled better. The fact that on our first attempt to collect had to be postponed because I was not well enough to drive it home.
We wish to thank the dedicated on site staff for making the purchase such an enjoyable process. We give you all a 5star rating and look forward to using our excellent services with our new van over the years.
From Very Satisfied Customers
Just a quick note to say thanks to Shaun for a very thorough hand over of our purchase of our New motorhome last Friday. Well impressed with his professionalism.
Firstly may I say a huge thank-you to you and the staff who have made this purchase so smooth for us. I’m very appreciative of the time taken with the handover both on how things work, and for going through the paperwork with me.
With our knowledgeable sales team, you are sure to receive very informed advice to assist in the purchase of your dream motorhome.
Our beautifully presented and heated showroom is run by enthusiasts who take pride in creating a relaxing environment for customers to enjoy.
Five Star Support
From initial contact to after sales back up, we pride ourselves on the very highest level of customer support, commitment and satisfaction.