Latest News

Back to news list

Dometic Voluntary Product Recall

Dometic Voluntary Product Recall

We have received notification that Dometic have issued a voluntary recall on a range of stoves. To find out whether your appliance is affected by the recall we recommend you check your SKU number, which can be found in one of two places;

- front of the bowl (silver label sticker)
- a white sticker enclosed within the product manual

If you are struggling to locat the SKU number, or either sticker, please contact Dometic at safety@dometic.co.uk

The affected SKU numbers are listed below (taken directly from the Dometic website);

SKU
MODEL
FAMILY
9600027605
Dometic PI8022 EU
cooktop
9600027606
Dometic PI8022 12V ignition AM 
cooktop 
9600027608
Dometic PI8023 AM
cooktop
9600027609
Dometic MO7123
combination
9600027610
Dometic MO7103
combination
9600027611
Dometic MO7123
combination
9600027612
Dometic MO7103 w/o hole
combination
9600027613
Dometic MO9722R w/o ignition
combination 
9600037308
Dometic CE99-ZF EU heatshield
cooktop
9600037309
Dometic CE99-ZF AM
cooktop
9600037310
Dometic CE99-ZF OEM
cooktop 
9600037313
Dometic CE99-DF AM
cooktop
9600037314
Dometic CE99-DF OEM
cooktop
9600037315
Dometic KSK2007R
cooktop
9600037316
Dometic KSK2007R 12V ignition
cooktop
9600037317
Dometic PI9003
cooktop
9600037318
Dometic PI9023
cooktop
9600037319
Dometic MO9722R Piezo
combination
9600037320
Dometic MO9722L Piezo
combination
9600037321
Dometic MO9722R AM
combination
9600037322
Dometic MO9722L AM
combination
9600037323
Dometic MO9722R OEM
combination
9600037324
Dometic MO9222R
combination
9600037325
Dometic MO9222L
combination
9600037326
Dometic MO9222R
combination
9600049989
Dometic MO9222L w. AC530
combination

If your appliance has the same SKU number as an affected product stated above then please stop using it immediantly, close the shut off valve and keep it closed! 

How to close the shut off valve can be seen below:

This statement has been taken directly from the Dometic website (which can be found here);

The background to this decision is information concerning a potential leakage of the assemblies installed in cookers (cooker regulators and/or supply tubes).

DUE TO THE LEAKAGE, AN UNDETERMINED AMOUNT OF GAS CAN LEAK DURING THE SERVICE LIFE OF THE PRODUCTS WHICH CAN IGNITE WHERE A SUITABLE IGNITION SOURCE IS PRESENT. AS A RESULT OF THIS, A FLAME FORMATION CAN OCCUR AROUND THE REGULATORS. FURTHERMORE, IT CANNOT BE EXCLUDED IN THE WORST CASE THAT THE GAS-AIR MIXTURE  EXPLODES. THIS CAN SERIOUSLY INJURE THE USERS OF OUR PRODUCTS BUT ALSO UNINVOLVED THIRD PARTIES. 

We are not to date aware of any incident in the field where an injury occurred. 

We are working intensively on a solution. Your dealer will take all further steps (exchange, repair or refund) in consultation with us quickly and in an uncomplicated manner. 

We apologise for the inconvenience and expressly thank you for your understanding. 


For all the information, direct from Dometic, please visit the link here - Dometic Voluntary Recall

 

Authorised Dealer

Nick Whale are proud to be the authorised UK dealer for the following well-known and popular motorhome brands:


Approved Workshop

Our workshop is proudly AWS (Approved Workshop Scheme) approved

Find out more →

Approved Workshop

Vehicle Alerts

Vehicle Alerts

Be the first in the queue!

If you can't find what you're looking from our current stock or vehicles due in, not to worry.  

Please click below to create a vehicle alert and we'll let you know if a suitable motorhome becomes available. 

Create Vehicle Alert →

Newsletter sign up

If you would like to join our newsletter mailing list, please enter your details below. Your details are never shared with any 3rd parties.

I consent to Nick Whale Motorhomes storing contact details in order to send you a regular newsletter. Please see our Privacy Policy for more details

Find your dream motorhome today